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Refund Policy

You have 30 days of delivery to apply for a full refund. We will refund most new items provided that:

  • They are unused and unopened
  • They are returned to us in the original condition, in the original undamaged packaging and with all labels attached within 30 days of delivery date.

Please note that if the items have been opened, used or damaged before returning to us, we reserve the right to refuse or reduce the refund by an appropriate amount.

We do not offer exchange or refund on the items unless the item is faulty, significantly different from what was shown on the website, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees, or where otherwise required by law. Items returned with the signs of wear, alteration or damage (other than manufacturing defects), will not be accepted and can be sent back to you at your own expense.

You will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

All bonus items (including gift cards or any other element of any bundled items) attached to the purchased products must also be returned with the original purchase. If not, the value of any such unreturned item will be withheld from any refund. We will refund the amount of your purchase but actual shipping charges will be withheld from the refunded amount. In case your purchase received the promotional free shipping, then shipping charges will also be deducted from the refunded amount. Gift-wrapping charges are not refundable. In a situation where frequent refunds are requested by anyone, we reserve the right to deny a refund if we deem it as potential abuse.

If a subsequent item needs to be returned to you, standard postage charges will apply.

In case the return is a result of our error (faulty or incorrect items), please let us know within 5 days of receiving them. We will pay return shipping costs and a replacement will be sent out to you.

Your refund will be processed within 14 days after receipt of the goods.

If you need to return an item, please contact us via email: sales@executivegrooming.com.au or contact form with your order number and details about the product you would like to return. We will advise how to return items from your order.

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